SHIPPING & RETURNS POLICY
exclusivelyfurniture.com
1. DELIVERY TIMEFRAMES
• Metro Areas: 3-7 business days
• Regional Areas: 7-14 business days
• Oversized Items: Additional 3-5 days processing
2. DELIVERY OPTIONS
| Service | Coverage | Price |
|---|---|---|
| Standard | Metro areas | $49 |
| Express | Select capitals | $99 |
| White Glove* | Full service | $199 |
*Includes assembly & packaging removal
3. INTERNATIONAL SHIPPING
• New Zealand: 10-15 business days (299AUD)•∗∗Singapore∗∗:14−21businessdays(299AUD)•∗∗Singapore∗∗:14−21businessdays(499 AUD)
• Other countries: Request quote
4. TRACKING & NOTIFICATIONS
You’ll receive:
✓ SMS delivery alerts
✓ 2-hour delivery window
✓ Photo confirmation
5. FURNITURE INSPECTION
Upon delivery:
• Check for visible damage
• Note any issues on courier’s POD
• Report problems within 24 hours
6. RETURNS POLICY
✓ 14-day change of mind period
✓ Items must be:
- Unassembled
- Original packaging
- No marks/scratches
× Custom orders excluded
7. RETURN PROCESS
- Submit return request via account
- Wait for approval (48 hours)
- Arrange collection ($149 AUD fee)
8. DAMAGED ITEMS
Report within 24 hours with:
✓ Photos of damage
✓ Packaging images
✓ Delivery documentation
9. ASSEMBLY SERVICES
Available for:
• All bedroom suites (+99)•Diningsets(+99)•Diningsets(+149)
• Modular lounges (+$199)
10. ENVIRONMENTAL POLICY
All deliveries include:
✓ Sustainable packaging
✓ Carbon offset contribution
✓ Recycling of old furniture