FREQUENTLY ASKED QUESTIONS
exclusivelyfurniture.com
ORDERS & DELIVERY
Q: How long until my order ships?
A: In-stock items dispatch within 2 business days. Made-to-order pieces require 4-6 weeks craftsmanship time.
Q: Do you offer room-of-choice delivery?
A: Yes! Our White Glove service ($199) includes:
✓ Placement in your preferred room
✓ Assembly by our technicians
✓ Packaging removal
Q: Can I track my furniture delivery?
A: You’ll receive real-time GPS tracking and 30-minute arrival alerts via SMS.
PRODUCT CARE
Q: How do I maintain leather upholstery?
A: We recommend:
• Monthly conditioning with premium leather cream
• Immediate blotting of spills
• Keeping away from direct sunlight
Q: What’s your wood furniture care advice?
A: For Australian hardwoods:
✓ Use coasters for drinks
✓ Dust weekly with microfiber
✓ Polish quarterly with natural beeswax
RETURNS & WARRANTY
Q: What if my furniture arrives damaged?
A: Document the damage by:
- Taking timestamped photos
- Noting issues on the delivery docket
- Contacting us within 24 hours
Q: Does your warranty cover wear and tear?
A: Our 5-year warranty covers manufacturing defects only. Normal aging isn’t included.
CUSTOM ORDERS
Q: Can I modify existing designs?
A: Yes! Our bespoke service offers:
• Fabric/finish customization (+4 weeks)
• Dimension adjustments (+15% fee)
• Personalized engraving options
Q: How do I clean performance fabrics?
A: Most premium fabrics only require:
• Regular vacuuming
• Spot cleaning with mild detergent
• Professional cleaning every 2 years
PAYMENT OPTIONS
Q: What financing do you offer?
A: Choose from:
✓ 12-month interest-free plans
✓ Pay-in-four installments
✓ Traditional bank transfer
Q: Why was my payment declined?
Common reasons include:
• Insufficient funds
• Bank security holds
• International card restrictions
DESIGN SERVICES
Q: Do you provide interior design help?
A: Our complimentary services include:
• Space planning consultations
• Finish/style coordination
• Lighting placement advice
Q: How do I protect floors during assembly?
A: We recommend:
• Using furniture sliders
• Placing protective mats
• Checking castor wheel types